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Team In Office

Accessibility Plan & Policy

1. Our Commitment


emergiTEL first established a formal Accessibility Plan and Accessible Customer Service Policy in 2014. We remain committed to treating everyone with dignity, independence, and equal opportunity, and to identifying, preventing, and removing barriers to accessibility across our recruitment process and workplace, in line with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Regulation 191/11. This page reflects our current plan and policy, building on that original commitment.


2. Recruitment & Employment


Accommodation is available on request at any stage of our recruitment process, for candidates, employees, and consultants alike. Our Talent Care team works directly with individuals to understand what's needed, whether that's an accessible document format, an adjusted interview process, or an ongoing workplace accommodation. Where a return-to-work plan is needed following a leave or injury, we work with the individual, and the client where relevant, to put one in place.


3. Accessible Formats & Communication


On request, we provide information in accessible formats, including screen-reader-compatible documents, verbal alternatives to written materials, and large print. Where specialized support like Braille is needed, we arrange this through a third-party provider. We also welcome service animals and support persons; no fee is charged for a support person accompanying an individual.


4. Our 2026–2029 Accessibility Plan

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  • 2026: Formalize our accessibility policies and feedback process, and continue accessibility training for our team.

  • 2027–2028: Bring our website and careers page into conformance with WCAG 2.1 Level AA.

  • 2029: Review this plan in full and update it to reflect our progress and any changes in legislation.

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5. Training


Our team completes accessibility training covering our obligations under the AODA and the Ontario Human Rights Code.


6. Feedback


If you have feedback on the accessibility of our services, or need to request an accommodation, contact our Talent Care team at talentcare@emergitel.com or (905) 747-3300. We respond to all feedback within three business days.


7. Review


This plan is reviewed annually, or sooner if legislation changes.

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